Why focus on the customer experience?

Customers...we are all one of those:

- 33% of us have a change of heart after a poor experience.

- 50% of us have stopped a transaction due to a poor experience.

- 70% of us will spend more money if we have a good experience.

  1. As a business do you have a Customer Experience strategy?
  2. As a customer do you tell a business when you are not happy with them and why you aren’t happy?

By the way, 80% of business owners believe they deliver superior customer experience, only 8% of their customers would agree.”

Source: These gems were shared by Lucy Knight, Insight6

Visual courtesy of Shutterstock

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Jurek Leon is a storyteller, speaker and trainer. Subscribe to Jurek's FREE monthly 'Terrific Tips' e-newsletter at http://www.terrifictrading.com/terrific-newsletter/. Alternatively, email info@terrifictrading.com.