Customers...we are all one of those:
- 33% of us have a change of heart after a poor experience.
- 50% of us have stopped a transaction due to a poor experience.
- 70% of us will spend more money if we have a good experience.
- As a business do you have a Customer Experience strategy?
- As a customer do you tell a business when you are not happy with them and why you aren’t happy?
By the way, “80% of business owners believe they deliver superior customer experience, only 8% of their customers would agree.”
Source: These gems were shared by Lucy Knight, Insight6
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