At times when working with museums, visitor centres, national parks and local communities on enhancing the customer experience we have volunteers involved in our workshops and coaching sessions. It’s fascinating to see the range of people from a variety of backgrounds who get involved in giving their time and sharing with others their love of what they do.

As a result, I’m always on the lookout for anecdotes and ideas relevant to volunteers. At the recent WA Tourism Conference, fellow presenter Tracy Barr from City of Fremantle in a discussion on ‘Developing and Managing a Successful Volunteer Program’ shared these fabulous quotes.

“Noah’s Ark was built by volunteers. The Titanic was built by professionals.”

“Sure I do charity work. I volunteer my opinion every day.”

I’ll be using these in future sessions involving volunteers!

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Jurek Leon is a storyteller, speaker and trainer. Subscribe to Jurek's FREE monthly 'Terrific Tips' e-newsletter at http://www.terrifictrading.com/terrific-newsletter/. Alternatively, email info@terrifictrading.com.