Terrific Blogs

Jurek's Blog - latest entries

  • Build it and…
    Tie your promotions in with what is being talked about in the media as Lego have done here. Alright, alright, I know its fake news and I shouldn’t really be spreading it but you get the point, don’t you? Source: I pinched the image from ‘More funny, more money’ former Australian comic of the Year, Marty Wilson’s closed Facebook page. Continue…
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  • Staff recognition
    I’m not a great fan of formal Employee of the Month programs as they can become a popularity contest and fall by the wayside. This can leave a bad taste and lead to demotivation of the team, the opposite of the boss’s intention. One business I’ve been working with lately has a peer recognition system which seems to be working Continue…
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  • Slow down to get more done
    Following the recent post, ‘Slow Down to Go Further’, I’ve had a few discussions with overworked and often overwhelmed business owners and managers striving to get even more done. This prompted me to look out and share this wonderful advice from Rollo May: “When we know the way we should be going we are steady on the path. But the Continue…
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Terrific Retail Insights - latest entries

  • Be a Director of Next Impressions
    Here’s a quiz question for you. Question: Out of the many visual stimuli in your retail store, the product packaging, the displays, the layout, the signage, what will customers spend most time looking at and what (mostly subconsciously) will make the most impression on them in your store? Answer: You and your colleagues. Our eyes are naturally drawn to check Continue…
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  • Do you think that customer will come back?
    Here’s a question for your team that will identify your chances of survival and success in the next couple of years. What is your purpose when you serve a customer? How will your frontline team answer this question?  Picture them, will they say: To ensure the customers buy all they want and need. To process the transaction accurately and efficiently. Continue…
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  • What to say when there’s a delay
    Here is a simple tip that can make life a lot easier for your front line people during peak periods and whenever there are long delays for your customers. Don’t spend all day saying “Sorry.” Instead, spend all day saying “Thank you.” You’ll be amazed at the difference it makes – “Thank you for your patience”, “The computers are still Continue…
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