Terrific Audio Clips

Avoid negative words and phrases

In this interview for Business Marketing with Winston Marsh, Jurek Leon explains why you should review your communications and find ways to flip negative phrases.

Each edition of Business Marketing is crammed with 60 minutes of superb ideas, tips and strategies plus examples and case studies to make your marketing more effective. It’s a great way of turning driving time into learning time, which means you can convert your down-time into productive time.

What does arriving late for meetings say about you?

In this interview for Business Marketing, Terry Brock explains why arriving early for meetings is one of the traits of successful people.

 

How to handle confronting questions

In this interview for Business Marketing with Winston Marsh, Jurek Leon explains how to respond to challenging questions from customers.

Each edition of Business Marketing is crammed with 60 minutes of superb ideas, tips and strategies plus examples and case studies to make your marketing more effective. It’s a great way of turning driving time into learning time, which means you can convert your down-time into productive time.

 

Words That Work and Words to Avoid

Jurek discusses why we should avoid using 'but' and 'however' and gives examples of how you can rephrase your explanations. He also reveals the power of the word 'because'.

 

A Crime Against Customers

Jurek was interviewed on ABC regional radio about service. This included callers expressing their frustration about being ignored when they went into electrical goods and furniture stores.