I’m not a great fan of formal Employee of the Month programs as they can become a popularity contest and fall by the wayside. This can leave a bad taste and lead to demotivation of the team, the opposite of the boss’s intention.
One business I’ve been working with lately has a peer recognition system which seems to be working well. Each team member has the opportunity to nominate their ‘First Choice’ and their ‘Second Choice’, then to fill in the reason for each nomination. This encourages staff to notice what others are doing and thus encourages internal customer service and teamwork.
Actually, my favourite approach to Employee of the Month is to have a mirror next to the staff entrance or even in the staff loo with a large sign above it saying ‘Employee of the Month’.