Your last contact counts for a lot

If I send you an email and you don’t answer it, this last contact has an undue influence on my perception of you, your brand and your business.

On the other hand, if you handle this most recent contact well, my perception of you, your brand and your business will be far higher.

Yes, first impressions count AND last (most recent) contacts linger. They also have undue influence on your customers’ perception of you.

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Jurek Leon is a storyteller, speaker and trainer. Subscribe to Jurek's FREE monthly 'Terrific Tips' e-newsletter at Alternatively, email