Inside Beechworth Bakery

Here are a couple of thoughts worth reflecting upon from Tom O’Toole of Beechworth Bakery from his staff newsletter, February 2019:

“We can train for skills, but we can’t train for smiles. So we make sure to only employ people like you – people who can smile and interact with customers.”

“Nothing can wreck a business’s reputation quicker than bad staff, and nothing can promote a business quicker than a great, friendly staff.”

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Jurek Leon is a storyteller, speaker and trainer. Subscribe to Jurek's FREE monthly 'Terrific Tips' e-newsletter at Alternatively, email