Don’t process your customers. Treat each customer as an individual. Make them feel special. Really be there for them. Focus on them and their needs. Let them know by your actions that right at that moment in time there is nowhere else you would rather be.
Our objective should be to have every customer going away feeling and thinking, “I’m glad I talked with you. You really listened even though you were very busy. This Christmas, I feel better about myself as a result of talking to you”.