Does this describe where you work?

This was a guests’ comment after visiting a restaurant:

“From the time I arrive until the moment I leave, I feel that everyone in the place is grateful that I came in ... and that it matters to them what sort of experience I have.”

 Is this typically what customers would say after visiting your business?  If not, why not?

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Jurek Leon is a storyteller, speaker and trainer. Subscribe to Jurek's FREE monthly 'Terrific Tips' e-newsletter at Alternatively, email