Every day our clients do wonderful things and through their efforts make the ordinary extraordinary. Occasionally they receive formal recognition for this which we feel should be acknowledged.
Scroll through this Hall of Fame – which at the moment is in its infancy – and take inspiration from these amazing people and organisations. By clicking on the links in each description you can find out more about them.
- Alice Springs Visitor Information Centre
- Anglesea Beachfront Family Caravan Park
- Affirmations Publishing House
- Mandurah Cruises and Gift Shop
- Gen Whisson, Shire of Kulin
- Heather Morrison, Better Pets and Gardens, Midland
- Outback Cycling
- Swan Valley Visitor Centre
Be featured in our Clients Hall of Fame
If you have won an award since 2015 and would like to have your organisation featured in our Clients Hall of Fame, please email us with:
- Brief details of the award
- A sentence or two describing your business
- A link to your website of Facebook page
- A photo or two of your business to include with this information.
- A sentence or two about your involvement with Terrific Trading. This may be as simple as tapping into the information in our Terrific Tips e- newsletter and sharing it with your team.
We will then give you an honourable mention in the Terrific Tips newsletter and include a link to this Clients Hall of Fame so that readers can learn more about you.
Gold in Australia's Red Centre
Australia’s red centre is truly awesome, encompassing a variety of contrasting landscapes and opportunities for outback adventures. To experience the wonders of this region smart visitors first contact the Alice Springs Visitor Information Centre. And as Gold Winners of the national tourism awards for Australia’s top visitor centre in 2015 and 2016, why wouldn’t you?
Run by Tourism Central Australia (TCA), the Alice Springs Visitor Information Centre’s primary focus is providing information and promoting this vast region. Research consistently shows that even in this internet era, when people contact a visitor centre they tend to stay longer, enjoy more experiences and spend more money in the region.
Terrific Trading’s Jan Collins provided training and merchandising assistance for the Alice Springs Visitor Information Centre in 2014. Interestingly, they had her back in June 2017 to provide further assistance. Why? Because CEO Stephen Schwer said that we won by implementing Jan’s report and recommendations.
Isn’t it interesting how the best don’t rest on their laurels? They continue to seek advice and feedback from others, are willing to implement ideas and continually strive to improve the customer experience.
All Year Round Excellence
Anglesea is a beautiful, relaxed coastal village along Australia's iconic Great Ocean Road and Victoria's Surf Coast just 70 minutes from Melbourne. It's a great destination for families and travellers who enjoy the natural beauty of the bush and beach all year round.
Anglesea Beachfront Family Caravan Park is positioned on 16 hectares of parkland, giving it both beach and river frontage.
“We are packed with loads of onsite facilities including a lagoon style pool and indoor heated spa,” says manager Justin Morris. “We are only a short leisurely walk to great shops, cafes and restaurants as well as bowling and tennis courts. We offer a variety of accommodation to suit all budgets. Our business has won a number of awards including:
- 2016 AAAT star ratings gold listed for customer rating
- 2015-2014-2013- Trip Advisor certificate of excellence
- 2015-2014-2013-2012-2011 – Top Ten Holidays with Kids award
“I love reading your emails each month and often forward your Terrific Tips to our team and share your comments on our internal notification system. We’ve made a number of changes to our procedure as a result of your suggestions.”
Inspiration, Enlightenment and Sustainability
In describing Affirmations Publishing House Managing Director, Daniel Maher says, “We have developed a business we are proud of and we owe much of our success to the power of positive thinking. Each year we send literally millions of positive messages out into the world which is adding to the lives of others.
“All our products are designed to inspire, uplift and enlighten. We believe passing inspirational messages from one person to another is helping to create a positive shift in values on this planet, thus making a better world for us all.”
While sharing positivity is their mission, sustainability has always been their mantra. They are passionate about creating an ecologically sound business. So, it is fitting that they were the 2015 winners of the NSW Business Chamber Regional Awards for Excellence in Sustainability.
Affirmations Publishing House are based in an enchanting country town called Bellingen, situated on the Mid North Coast of Eastern Australia.
Marketing Manager Nick Vale says, “We have been an avid follower of Jurek Leon’s Terrific Tips for years now. The information we glean from them is passed on to our staff and over 600 Affirmations resellers Australia wide. The results speak for themselves.”
Award Winning Focus
Mandurah Cruises and Gift Shop are situated an hour south of Perth, Western Australia, in the city of Mandurah where their cruises are Mandurah’s number one tourist attraction.
Whenever Jan or I present workshops in and around Mandurah, Rod and Cheryl Bishop and their team are in attendance. They continually invest in their people and processes and engage in additional coaching and consultancy from ourselves and other top training professionals.
It was wonderful to see the Small Business Minister announce them as Western Australian Regional Small Business Award winners for 2014.
The Minister said the business was a worthy winner, having grown from just one boat to a multi-faceted operation that relocated to bigger premises and increased its fleet to five boats. They have established a range of different activities, including lunch cruises, private parties, crabbing tours and even floating wakes – where families can scatter the ashes of their water-devoted loved ones while celebrating their lives. In Mandurah there’s a tradition of people who live along the local canals going ‘all out’ with their Christmas lights. Rod and Cheryl capitalise on this by running cruises during December to view the lights. These cruises are regularly booked to capacity.
“As a small, family business it is a great example of sound financial management and sensible business growth,” the Small Business Minister said.
Can Do Country Values
Gen Whisson, Senior Project Officer at the Shire of Kulin in Western Australia’s Wheatbelt is a wonderful example of the ‘can do’ attitude that energises and inspires others and helps achieve amazing things in rural communities.
As winner of the Sir David Brand 2013 Young Achiever Award and a key member of the Shire of Kulin 2014 Heritage Tourism Award winning team and finalists in the 2014 Local Government Award for Tourism she is a proud ambassador for her rural community. By the way, if anything could put a smile on a traveller’s face it’s the amazing art, ingenuity and humour on show along the Tin Horse Highway.
Country people often wear many hats – full time jobs, volunteer roles and additional business initiatives. Since winning her personal award Gen has taken on an additional role transforming her former home into Villa Kulin, fully self-contained accommodation for visitors to the town.
She opened in June 2014 and has been flat out ever since. She wrote to Jurek saying, “As a hospitality novice I want to thank you for all your advice which you gave to us in Kulin.
“One thing which has always stuck in my mind from the workshop was your Rose Coloured glasses analogy. This has stayed at the forefront of our business. Recently I had a couple stay who were travelling from New Zealand and left a note saying ‘The Villa is one of the best places we have ever stayed in. This is because we can tell the owner really cares about the guests comfort and experience’. I was so thrilled to get this on our feedback form. And I really want to thank you for offering your simple yet invaluable tips which really do work.”
The people who keep getting Better
At the Australian Pet Industry’s national event, Heather Morrison, store manager of Better Pets and Gardens in Midland, WA was recognised with a 2013 national award which reads, 'Awarded for exceptional customer service in the Pet Industry in Australia at a retail level'.
Being Heather, she phoned to share the great news and to thank Jan and myself saying, "It all started with you guys.”
How do you think that made us feel?
The answer – The same way her customers feel when they receive consistently superb service in her store. Not just from Heather but also from her young team who learn from her behaviour and attitude.
Isn’t it amazing the way the people who are already good at what they do strive to get better and to encourage others? Here’s something Heather wrote a couple of years ago that you will find at our Terrific Feedback webpage:
"After attending the ‘Dealing with Difficult People and Situations’ course I have improved so much. Before (as a manager) when I was called to the front I’d get that ‘fight or flight’ response and I’m a person whose natural response is to fight. Even though I was being polite customers would pick up on it. Now, my heart doesn’t even skip a beat and everything goes fine. Thank you, it’s made such a difference."
Thank you too, Heather for constantly striving to get better and for being an excellent role model and coach for your team.
They also launched a bike hire operation at Uluru (Ayers Rock) in October 2013 which has proved particularly popular with families and children. It runs from February through to November and won the 2014 Brolga Award for best new tourism development.
Tourism Manager, Dale McIver says, “We're big believers that one of the best ways to see Central Australia is by bicycle; we strive to offer cycling products that allow people to experience the nature and raw beauty of this spectacular and remote part of Australia.”
Dale completed the 2014 Alice Springs Business Improvement Program conducted by Jurek and Jan from Terrific Trading.
Swan Valley Visitor Centre
The Swan Valley region hosts more than 2 million visitors a year and is a major contributor to tourism in Western Australia. The Swan Valley Visitor Centre offers state of the art services for this iconic food and wine destination on Perth’s doorstep. Through customer service excellence the Centre is a welcoming shop front for the entire Swan Valley region.
Operating with the equivalent of three full time employees and 25 exceptional volunteers, each dedicates their time and expertise to service visitors to the region.
Terrific Trading has worked directly with the Visitor Centre over recent years to provide specialised training in areas such as customer service, effective communication and relationships and phone essentials. In 2014 we also delivered customer service training to all departments within the City of Swan.
The Visitor Centre was recently honoured with the industry’s most prestigious award with its induction into the Western Australian Tourism Awards Hall of Fame. It also went on to represent the state at the Qantas Australian Tourism Awards, where it was awarded the silver medal, recognising it as one of the top Visitor Centres in Australia (out of 600+).
City of Swan Mayor, Charlie Zannino, said “The City of Swan, through the operation of the Swan Valley Visitor Centre, is providing one of Australia’s best integrated visitor servicing experiences. The Hall of Fame Medal is only awarded to an entrant who receives a gold medal in the same category for three consecutive years, and this is a title we will hold for all time.”