Category Archives: Jurek’s Blog

Put me through to your manager, NOW!

Put me through to your manager, NOW! Jurek Leon - Tuesday, March 04, 2008 By Jurek Leon Bosses please don’t read this.  Pass it on to your frontline staff.  It’s for them.  It will help them to feel better...and to educate you. You see I’ve just been running another ‘Service Excellence Over The Telephone’ course…
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The 3 Dimensions of Job Satisfaction Part 1

The 3 Dimensions of Job Satisfaction Part 1 Jurek Leon - Tuesday, March 04, 2008 by Jurek Leon If you want passion, enthusiasm, energy, caring and concern from your employees towards your customers, what do you need to do?  You need to exhibit passion, enthusiasm, energy, caring and concern towards your employees and to everything…
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The more our people earn the more I like it!

The more our people earn the more I like it! Jurek Leon - Tuesday, March 04, 2008 by Jurek Leon Can you imagine the grossly overpaid chief executives at many of our underperforming large institutions saying “the more our people earn the more I like it”? It seems that the more they can screw their…
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Mobile Phone Etiquette

Mobile Phone Etiquette Jurek Leon - Tuesday, March 04, 2008 by Jurek Leon These days most businesses have in place telephone standards for the way calls are answered and transferred.  This ensures that the professionalism of the company is maintained.  However, very few companies have a telephone protocol and standards for mobile phones (in some…
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Christmas Snippets

Christmas Snippets Jurek Leon - Tuesday, March 04, 2008 by Jurek Leon Make this year a ‘Ho, Ho, Ho’ rather than a ‘Ho Hum’ event.  Here are a few snippets from Jurek Leon’s new e-book ‘The 52 Terrific Tips For Christmas Workbook’ to get you started. Focus on your teamChristmas can be an extremely stressful…
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A coffee mug does more than just hold coffee

A coffee mug does more than just hold coffee Jurek Leon - Tuesday, March 04, 2008 by Jurek Leon In his book ‘Seducing the Vigilante Customer - 101 winning strategies to attract and retain happy customers and healthy profits’ author Graham Harvey includes some great tips and observations to help you impress and retain your…
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Bindoon Bakery Case Study

Bindoon Bakery Case Study Jurek Leon - Tuesday, March 04, 2008 by Jurek Leon Early in April I was at Bindoon Bakery to take part in filming for Channel 9s ‘Business Success’ program which is shown each Sunday from 8.30am to 9.00am.  Each week the ‘Business Success’ team showcase a different business that is brave…
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Dealing With Price Shoppers Over The Phone

Dealing With Price Shoppers Over The Phone Jurek Leon - Tuesday, March 04, 2008 by Jurek Leon Many people dread, even despise people who phone up and ask for the price of a product or service.  They feel that they are being used and believe that their chances of getting anywhere with the customer are…
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Professionals and Price Enquiries

Professionals and Price Enquiries Jurek Leon - Tuesday, March 04, 2008 by Jurek Leon I stand in awe of the skills and responsibilities of medical specialists.  And when it's my health or the health of someone I love, I'm prepared to pay the price.... as long as I feel I'm getting value. When I changed…
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Mystery Shopping Reveals Unhealthy Secrets That Could Be Damaging Your Business

Mystery Shopping Reveals Unhealthy Secrets That Could Be Damaging Your Business Jurek Leon - Tuesday, February 13, 2007 by Jurek Leon In his best seller “Freakonomics,” renegade economist Steven Levitt describes the power of revealing difficult-to-obtain information.  Levitt says that when one party to a transaction uses information the other does not have, a condition…
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