Category Archives: Jurek’s Blog

Put me through to your manager, NOW!

Put me through to your manager, NOW! Jurek Leon - Tuesday, March 04, 2008 By Jurek Leon Bosses please don’t read this.  Pass it on to your frontline staff.  It’s for them.  It will help them to feel better...and to educate you. You see I’ve just been running another ‘Service Excellence Over The Telephone’ course…
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Mystery Shopping Reveals Unhealthy Secrets That Could Be Damaging Your Business

Mystery Shopping Reveals Unhealthy Secrets That Could Be Damaging Your Business Jurek Leon - Tuesday, February 13, 2007 by Jurek Leon In his best seller “Freakonomics,” renegade economist Steven Levitt describes the power of revealing difficult-to-obtain information.  Levitt says that when one party to a transaction uses information the other does not have, a condition…
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