Category Archives: Jurek’s Blog

More lessons from the café experience

The coffee shop lessons continue. Long-time Terrific Tips reader and Veterinary Epidemiologist, Chris Hawkins, writes: “Another great Terrific Tips, thanks! The article on the coffee shop from your reader in Darwin reminded me of two similar incidents: “I asked for a banana smoothie in a cafe adjacent to a major supermarket which was open. Being…
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Donations from the rich

The Telecaller phoned a multi-millionaire and said “Sir I’ve been following your success and have noticed that you have never donated to our charity, an extremely worthy cause.” Rich Bloke: “You obviously don’t know my mother has been very ill and her hospital bills are exorbitant.” “Oh, I’m sorry to hear that”, said the caller…
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Teetotalled in a Coffee Shop

Receiving the recent Special Mailing with complimentary copies of the ‘Customer Tips for Coffee Shop’ booklets prompted Nerida Hart from Walk Darwin to share this recent experience. “John and I called into a well-known cafe chain and placed our orders - he ordered Earl Grey and it was English Breakfast for me. Order taken, we sat…
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You can’t grow your business without…

I’ve often heard Canadian Business Coach, Donald Cooper say, “You can’t grow your business without growing you people”. So true. Here he illustrates this with two deceptively simple yet powerful examples: “A Biz Coaching client said to me recently, when explaining why he didn’t delegate to his team, “I can do it myself in less…
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Do you avoid business networking events?

Do you ever feel uncomfortable at business networking events where you hardly know anyone? You are not alone. That’s why I love this tip on networking from Tim Denning. He was actually referring to what he calls ‘Accidental relationships’ and gave an example from a networking event he attended. "From my experience, accidental relationships happen…
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Patients as Customers – Lessons for businesses like yours

The healthcare system around the world, faced by ever increasing costs and the challenge of budgetary constraints, has in recent times being putting more focus on prevention rather than focusing purely on cure. One of the tools being used for this is the application of behavioural insights. And the lessons from the health sector research…
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Customer Tips for Coffee Shops

Back in 2012 I prepared two e-booklets, ‘Customer Tips for Coffee Shops Volumes One and Two’, each with 21 tips. These booklets have now been refreshed and many of the links with access to information and industry experts have been updated. Here are the links to these FREE updated versions: Customer Tips for Coffee Shops…
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Have you ever asked yourself?

In this blog I like to share meaningful research and expert advice that has application to your business and your life. Here’s a question that has been a conundrum for me. Why is printer ink so incredibly expensive? I turned to an engineer and humourist (who would have thought those two words could appear in…
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Dancing with the school principal

How to influence and persuade others is important in many aspects of life and it’s something we regularly explore in this blog. Here is a wonderful example of doing things differently and engaging with and inspiring others to achieve a far better result. A school Principal in Shanxi, China wanted his students to exercise more…
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Kathleen Buzzacott – A lesson in promoting art

Kathleen Buzzacott, a recent attendee at our Alice Springs workshops, is a renowned aboriginal artist with an ability to get talked about in a way that promotes her business and indigenous art. In 2014 she established Kathleen Buzzacott Art Studio 18 kilometers from Alice Springs in Central Australia, and continues to operate with the assistance…
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