Category Archives: Jurek’s Blog

Seth Godin on resistance to change

There was an outcry when they banned cigarettes from bars in New York. The restaurant owners were certain that disaster was imminent. And there was panic when we began to switch to LED bulbs, with concerned citizens and opportunistic politicians proclaiming that it was the end of civilization as we know it. And when law…
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Avoiding a negative reaction – Part One

Do you find it hard to avoid a negative initial reaction to someone’s idea or suggestion when it differs from yours? If so, you are not alone. Here’s a wonderful tip to help you with this from Paul Hellman in his fascinating book, You’ve got 8 seconds. Greet an idea the way you’d greet a…
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How to become worth 50% more than you are right now

Earlier this year a Canadian entrepreneur in his 20’s whipped out his smart phone, pointed the video camera at Warren Buffett (who was sitting next to him in the back seat of a car), and asked the billionaire this question: “So, you are talking to people that are 21, 22, just graduating from university. What…
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“I have just witnessed breathtaking leadership”

The witness was an emergency room nurse, Nancy Ortberg, who was finishing up work one evening before heading home. I’ll let her explain: "It was about 10:30 p.m. The room was a mess. I was finishing up my paperwork. The doctor with whom I loved working was debriefing a junior doctor, who had done a…
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Inside Beechworth Bakery

Here are a couple of thoughts worth reflecting upon from Tom O’Toole of Beechworth Bakery from his staff newsletter, February 2019: “We can train for skills, but we can’t train for smiles. So we make sure to only employ people like you – people who can smile and interact with customers.” “Nothing can wreck a…
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Why So Complicated?

Airport loos and flight lounge loos, I reckon they are the worst ones, closely followed by upmarket hotels. What am I referring to? The taps in the washrooms. Why do they make them so difficult to turn on and off and to blow dry your hands?  Do we really need the customer experience to be…
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Leaders who don’t listen

The wording in the accompanying visual says, “Leaders who don’t listen will eventually be surrounded by people who have nothing to say”. Brigette Hyacinth used this wonderful quote in an article which began with an experience many of us can relate to: “My new boss told me to never be afraid to give feedback. The…
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12 Tips on how to present effectively at trade shows

How do you maximise the opportunities when exhibiting at trade shows, expos and industry events? It’s a question I am often asked and it’s understandable. There is usually a huge cost in booking your space, setting up your stand and having people in attendance throughout the event. So you want to maximise your investment and…
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Why Wear a Name Badge?

There are two questions I am often asked about name badges, one by managers and the other by staff. Managers ask: "How do I get my staff to wear their name badges?" Staff ask: "Why do we have to wear name badges?" Should staff wear name badges? Lets deal with the second question first.  I…
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The power of planned visibility

Here’s an additional anecdote about the difference MBWA can make – That's Management by Walking Around. Long before Tom Peters popularised it and Richard Branson practised it, 'Monty' Field Marshal Montgomery understood the value of planned visibility. When Montgomery was in charge of the British Eighth Army during the North Africa campaign, 4 Secret Service…
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