Category Archives: Jurek’s Blog

So true

A wise and knowledgeable man held a seminar to teach people how to get rid of sorrows in their life. Many people gathered to hear the wise man’s words. The man entered the room and to start his seminar he told a very funny joke and everyone roared with laughter. After a couple of minutes…
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Think about it

Never in the history of "calm down" has anyone calmed down by being told to calm down.   Visual courtesy of Shutterstock
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Making informed decisions

What is the meaning of life? If you’ve read The Hitchhikers Guide to the Galaxy you’ll know the answer to this question is 42. How do you know when you have enough information to make an informed decision? If you read the newsletters of my (excellent) former technology coach, Gihan Perera – who these days…
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Seek out opposing views before acting on your ideas

I was interested to read this observation from Steve Simpson in his Cultural Intelligence newsletter: “You’ll be pleased to know that there is hard evidence to support the fact that we ought to seek out different views. “In a study by McKinsey, it was discovered that in cases where decisions turned out badly, only 25%…
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Think strawberries

One of our specialities at Terrific Trading is  Selling for Non-Salespeople 2018. In other words selling for people who see themselves as service providers, technicians or professionals, people who help their customers – people who often find the whole idea of selling distasteful. We know that equipping them with selling skills won’t in any way…
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Get back what you give a thousandfold

Judging from the responses to the story of the Greek philosopher tending his garden it struck a chord with more than a few readers of this blog and our Terrific Tips enewsletter. Here is a wonderful Japanese folktale along similar lines that community consultant Peter Kenyon shared in his excellent newsletter. Long ago in a…
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THINKING OF ADVERTISING?

John Wanamaker, a successful department store owner in the first part of the twentieth century, famously said, “Half the money I spend on advertising is wasted; the trouble is I don't know which half.” For small businesses and almost any organisation today, that just isn’t good enough. You can’t afford to throw money at advertising…
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Lessons from the law

In a stunningly insightful article aimed at law firms and other professional practices in the UK, Jonathan Winchester paints a picture that we would all do well to learn from. He says, “Firms really need to understand that those raising the customer experience bar sit outside their sector and that is the place to look…
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Does this describe where you work?

This was a guests’ comment after visiting a restaurant: “From the time I arrive until the moment I leave, I feel that everyone in the place is grateful that I came in ... and that it matters to them what sort of experience I have.”  Is this typically what customers would say after visiting your…
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Signage saves lives

Farmer Jacques once lived on a quiet rural highway, but as time went by, the traffic slowly built up and eventually got so heavy and so fast that his free range chickens were being run over, at a rate of three to six a week. So Farmer Jacques called the local police station to complain, "You've got…
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