Category Archives: Jurek’s Blog

Lifetime Value of a Customer

In any workplace one of the conversations you should be having regularly with your team is about the lifetime value of a customer and what this means to your business. What do we mean by the lifetime value of a customer? Here’s a simple example. Let’s say, for easy maths, customers of your local supermarket…
Read more

IKEAs move into book selling

As you know Amazon has done an amazing job of capturing a huge percentage of the book market (and more) but, as you will see from the accompanying visual, IKEA could be about to disrupt their progress.
Read more

4 Simple tips to motivate and manage your people

“If it wasn’t for all the hassles with staff the job would be easy!” …. Ever caught yourself saying that or even thinking it? If so, you are not alone.  It is something I hear from managers all the time. So what are the tools you need to discover (or re-discover) to help you manage…
Read more

Why focus on the customer experience?

Customers...we are all one of those: - 33% of us have a change of heart after a poor experience. - 50% of us have stopped a transaction due to a poor experience. - 70% of us will spend more money if we have a good experience. As a business do you have a Customer Experience…
Read more

More lessons from the café experience

The coffee shop lessons continue. Long-time Terrific Tips reader and Veterinary Epidemiologist, Chris Hawkins, writes: “Another great Terrific Tips, thanks! The article on the coffee shop from your reader in Darwin reminded me of two similar incidents: “I asked for a banana smoothie in a cafe adjacent to a major supermarket which was open. Being…
Read more

Donations from the rich

The Telecaller phoned a multi-millionaire and said “Sir I’ve been following your success and have noticed that you have never donated to our charity, an extremely worthy cause.” Rich Bloke: “You obviously don’t know my mother has been very ill and her hospital bills are exorbitant.” “Oh, I’m sorry to hear that”, said the caller…
Read more

Teetotalled in a Coffee Shop

Receiving the recent Special Mailing with complimentary copies of the ‘Customer Tips for Coffee Shop’ booklets prompted Nerida Hart from Walk Darwin to share this recent experience. “John and I called into a well-known cafe chain and placed our orders - he ordered Earl Grey and it was English Breakfast for me. Order taken, we sat…
Read more

You can’t grow your business without…

I’ve often heard Canadian Business Coach, Donald Cooper say, “You can’t grow your business without growing you people”. So true. Here he illustrates this with two deceptively simple yet powerful examples: “A Biz Coaching client said to me recently, when explaining why he didn’t delegate to his team, “I can do it myself in less…
Read more

Do you avoid business networking events?

Do you ever feel uncomfortable at business networking events where you hardly know anyone? You are not alone. That’s why I love this tip on networking from Tim Denning. He was actually referring to what he calls ‘Accidental relationships’ and gave an example from a networking event he attended. "From my experience, accidental relationships happen…
Read more

Patients as Customers – Lessons for businesses like yours

The healthcare system around the world, faced by ever increasing costs and the challenge of budgetary constraints, has in recent times being putting more focus on prevention rather than focusing purely on cure. One of the tools being used for this is the application of behavioural insights. And the lessons from the health sector research…
Read more